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Training and Enablement

Elevate your skills and drive results with on-demand training, expert-led sessions, and personalized support—designed to help you master Enumerate tools with confidence.
Enumerate University

Your new hub for mastering Central and Engage! Whether you're just getting started or leveling up, our expert-designed, role-based certification tracks help you optimize operations, boost compliance, and drive real impact. Click below to sign up or learn more about our courses. 

Enumerate Assist

Meet Enumerate Assist—our new AI-powered chat resource designed with you in mind. Enumerate Assist is available 24/7 to answer your questions, guide you through tasks, and help you quickly find the information you need—anytime, anywhere.                   

Upcoming Training Sessions

Printing Letter Templates in Central - Thursday February 26

Learn how to use the Send Message feature in Central to generate and print Letter Templates. This session covers setup considerations and best practices for consistent communication.

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Engage Photo Galleries - Thursday March 5

Learn how to create, manage, and display photo galleries within the Engage platform. This session covers best practices for organizing and sharing photos with your community.

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Accounts Receivable: Cash Receipts - Thursday March 12

Explore the different methods for entering cash receipts in Enumerate Central. Learn when to use each option and how they impact your accounts receivable workflow.

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Editing Statement Templates - Thursday March 19

Learn how to edit and personalize Statement Templates in Central, including formatting options and customization tips to meet your community’s communication needs.

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How to Create Dynamic Forms - Thursday March 26

Walk step-by-step through creating and utilizing Dynamic Forms in Engage. Learn how to design forms that streamline data collection and improve workflows for staff and residents.

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Accounts Receivable: Adjustments - Thursday April 2

Learn the different methods for entering owner adjustments in Central and when to use each option. This session covers common adjustment scenarios and best practices to ensure accurate accounts receivable records.

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Importing Documents to Engage from Central - Thursday April 9

Learn how to upload documents in Central and import them into Engage for resident access. This session covers document organization, setup considerations, and best practices for managing shared documents.

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AP Approval Setup - April 16

Learn how to set up Accounts Payable approval workflows in Central for both internal staff and board approvals. This session covers configuration options and best practices for streamlining invoice approvals.

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Accounts Payable: Vendors - April 23

Get a comprehensive overview of vendor management in Central, including creating and maintaining vendors, merging duplicate records, and moving transactions between vendors.

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Engage Groups & Committees - Thursday April 30

Learn the differences between public and private Groups and Committees in Engage and how to use each effectively. This session covers setup options and best practices for organizing communication and collaboration within your community.

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Previous Training Sessions

The Resident Experience in Engage

Take a guided tour of the resident experience in Engage, including available features, common variations between communities, and answers to frequently asked resident questions.

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Owner Resales

Learn how to complete Owner Resales and ownership changes in Central, including key steps, common scenarios, and best practices to ensure accurate account updates.

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How Your Board Can Utilize Engage Board Center Features

Discover how board members can use the Engage Board Center to manage notices and requests, review invoices, complete tasks, and stay informed—all within a centralized workspace designed for board collaboration.

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Mass Edit Vendors in Preparation to Run 1099s

Learn how to use the Mass Edit Vendors feature in Central to efficiently prepare vendor records for 1099 processing. This session covers best practices to ensure accurate and timely 1099 reporting.

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Engage Community Posts and Community Feed Features

Explore all posting options available in the Engage Community Feed, including quick posts, scheduled announcements, and delivery reporting. Learn how to choose the right post type to effectively communicate with your community.

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ARC Codes Setup in Central

Continue the ARC Request series with a focused walkthrough of setting up ARC Codes and ARC Settings in Central. Learn how proper setup supports accurate processing and efficient request management.

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What is Engage? A Beginner's Overview of the Engage Platform

Get an introduction to the Engage platform, including its core features and common use cases. This session is ideal for new users and serves as a helpful refresher for experienced teams looking to maximize their use of Engage.

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Training & Enablement Team

Uri Headshot

Uri Shatten, Ed.D.

Manager of Training & Enablement

Uri started his Enumerate journey in 2024, where he manages the Training and Enablement department.

As an experienced organizational development consultant, learning and development practitioner, facilitator, instructor, and an avid technologist, Uri's passion lies in blending technology and structured foundations into systemic, impactful, and meaningful solution sets designed to meet organizational goals. 

He resides just outside Pittsburgh, PA, and enjoys getting outdoors, off-roading, teaching martial arts, rockhounding, and collecting world currencies. 

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Eve DuBose

Senior Training & Enablement Specialist

Eve has been with Enumerate (Formerly TOPS) and working with their products since 2003. She started her Enumerate journey in the Support department before moving into the Onboarding, Customer Success, and currently works in the Training and Enablement department. She couldn’t see herself anywhere else than at home with Enumerate.

Training is Eve’s true passion. If you love your job, you will never work a day. She has that.

She is a Florida born native and currently lives in Tampa, FL. She loves cake, chicken salad, and coffee.

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Amy Mattero

Training & Enablement Specialist

Amy has been with Enumerate (Formerly TOPS) since 2010. She started her journey in the Customer Support department, moved into Onboarding as a Subject Matter Expert, and then transitioned onto the Training and Enablement team as a Specialist. She enjoys working with customers and teaching them how to navigate our platform.

Amy was born and raised in Worcester, MA, and moved down to Tampa, FL in 2010. She has two children who are the light of her life, and she absolutely loves living in Florida and enjoying the weather. Amy likes a good comedy show, fishing, swimming, water parks, roller coasters, and going to the beach.

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Heath Woloszyn

Associate Training and Enablement Specialist

Heath joined Enumerate in 2022 as a Customer Support Specialist, focusing on helping customers navigate the Engage platform. He later transitioned to the Training and Enablement team, where he's now a Specialist. Passionate about empowering customers, Heath excels at making the platform work for each user through effective training and support.

He believes modern training and personalized learning can elevate our skills and unlock greater potential. Heath is excited to collaborate with his team to drive meaningful impact through innovative tools and training methods. 

Born in Oklahoma City, OK, and now based in Tampa, FL, Heath loves visiting new restaurants, working on art, reading, and spending time outdoors.

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Randolph Rocco

Instructional Designer

Randolph joined Enumerate in 2025 as an experienced Instructional Designer and Curriculum Developer with 25+ years of creating innovative, tech-driven training solutions. Randolph's passions are in designing blended learning, eLearning, and performance improvement programs for the corporate sector, working closely with SMEs, stakeholders, and teams to deliver engaging, results-oriented training. 

Randolph is proficient in ADA-compliant design, simulation development, and full project lifecycle management. His favorite development tools include Articulate 360, Adobe Captivate, Camtasia, and Microsoft Office. 

Born and raised in the Pittsburgh, PA area, Randolph enjoys spending time with his wife, three boys and two dogs. He also enjoys watching classic films and listening to old jazz recordings.